Finally, I have someone who at least emails me every couple days apologizing for the delay and promising that the software team will resend the key within a few days, but so far, nothing. I've spent hours looking and trying to contact Dell support. Problem is, there's no redemption code anywhere to be found. I checked online, and the order shows up in my Dell Digital Locker, and there's also a link to obtain my serial number and retrieve my license, but that link goes to the Adobe site where I am supposed to enter a 24 character redemption code. The confirmation email has my order number and a note - " DELIVERS VIA EMAIL WITHIN 24 HOURS". I received two emails, one a receipt of the purchase and one a confirmation of the purchase within hours.
I purchased the Adobe 2021 Photoshop/Premiere Elements combination off of the Dell website two weeks ago.
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